Customer Support Representative Vacancy In Bbnet

Hiring Organization / Company: Bbnet
Basic Salary: To Be Discussed
Employement Type: Full-Time



Job Details:

Due to continued expansion, BBnet are now hiring for a Customer Support Representative based in our Shannon Office. As part of the customer operations team, support representatives are expected to provide a high level of support to our existing and prospective broadband & VOIP customers.

  • Ensuring our customers come first is the key responsibility of this role, always taking ownership for first point of contact resolution wherever possible.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
  • Answer enquiries by clarifying desired information; researching, locating, and providing information
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Advise customers on technical challenges
  • Determining the best solution based on the issue and details provided by customers
  • Sells additional services by recognizing opportunities to up-sell.
  • Maintain, track and close CRM database/ticketing system by accurately entering information, in a timely manner.
  • Track and take ownership of all outstanding queries to ensure follow through to closure, in all cases.
  • Act as support for sales and billing departments.
  • Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills, Verbal & Written Communication, People Skills, Problem Solving, Multi-tasking, Technically competent, Flexibility, Pro-active & patient.
  • Knowledge of Windows, Android and Apple operating systems would be an advantage.

Job Type: Full-time

Application deadline: 21/6/2021

Job Types: Full-time, Permanent

Benefits:

  • On-site parking

Schedule:

  • Monday to Friday
  • Weekend

Work remotely:

  • No



Job Location Information:
City: Shannon
State: Ce
Country: Ie
Location: Shannon, County Clare

Date Posted: 2021-06-10
Job Listing No# : 252079


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