Product Support Technician Vacancy In U.s. Bank

Hiring Organization / Company: U.s. Bank
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions.

Job Description

At talech , we measure our success through the successes of our customers. We are driven by fulfilling our responsibilities in lifting small businesses to reach their goals, helping our clients grow in the hardest times, and continuously improving and expanding our services to suit the needs of our customers. We achieve our company goals through team inputs and experiences, top technologies, creativity, innovation, passion, a commitment to quality - and we believe in fostering a healthy work atmosphere for all our employees to learn and grow in. We strive to equip our agents to reach their full potential and allow for growth opportunities. We operate with honesty and full transparency with our staff, and have always done things this way.

What to expect working at talech:

Job Description:

Product support technicians support our customers as the primary point of contact via Phone, Email, and Live Chat. We answer our customers’ technical questions as well as supporting them to successfully use our Point Of Sale systems, hardware and software. Above all, we aim to address customers with concern, empathy and energy as we help them run their businesses using our talech software. As a product support technician, your performance would primarily rely on handling inbound calls and messages to meet our CSAT and SLA standards.

Experience requirements prefered:

  • Previous experience handling customer interactions via Phone, Chat, or e-mail preferred
  • Previous experience troubleshooting and resolving technical issues preferred
  • Previous experience helping start, grow, or run small business ventures requiring payment solutions.
  • Previous experience in payments, banking, register, credit card or software fields preferred
  • A bachelor’s degree and / or equivalent experience in a previous online technical support role or with point of sale systems (for retail & restaurants)

General Duties (Including but is not limited to):

  • Be the primary point of contact for customers to handle and resolve customer inquiries via live chat, phone & email (we offer a 24/7 service and operate in tandem with our US team to achieve this)
  • Troubleshoot & respond in a professional & timely manner by asking the proper questions and making sound judgements using your understanding of the product
  • Identify patterns in customer issues, triage effectively, escalate critical issues and suggest improvements working in collaboration with our engineering, product and support operation teams

Schedule – 37.5 working hours per week, 5 days a week. Days/hours vary depending on shifts, but our current team is working 7.30am-4pm or 9am-6pm (lunch hour included). New hours may include evening shifts and are subject to change.

Remote work – our current team is working remotely but we expect to work hybrid or full-time in the Dublin office before the end of 2021, keeping with best practice and adhering to HSE Covid19 recommendations.

Training – all new product support technicians receive training and mentorship in their first month for a week or two depending on scheduling. You will be walked through the systems, protocols and etiquettes for resolving customer queries. Upon finishing this, you are integrated into the team and will have vast resources for answering new queries as you learn more about the talech systems. It is a supportive group to be a part of!

Performance Requirements:

Knowledge, skills & abilities expected over time:

  • Meet performance standard expectations including Handle time, CSAT, and SLAs.
  • Intimate knowledge of how businesses use register software and hardware to take payments Intimate knowledge of talech software, iPad, card readers, printers, and how they are networked.
  • Ability to continuously and quickly pivot between customer service and technical issues
  • Ability to independently solve, escalated and notate customer interactions on the contact
  • Technically familiar with iOS operating systems (specifically iPads) and mobile payment systems
  • Ability to explain technical steps or resolutions so any customer can follow and understand

Physical Requirements:

While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits :

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Job Location Information:
City: Dublin
State: D
Country: Ie
Location: Dublin, County Dublin

Date Posted: 2021-09-14
Job Listing No# : 274285

Share this job on:

Top 10 Tips When Finding a Job

If that you’re not kidding about on the lookout for Jobs, you will agree that it is without doubt one of the toughest jobs this present day. Most often, you’re going to don’t have any clue the place or what to look for in the job market. The great thing is that you are not on your own. There are a few people out there who are jobless such as you. Finding a job even in a industrial center can also be easy if the place to start out. Before you start your job searching procedure, here are guidelines to help you to find your dream job.

1. Job Facilities

Job firms are an improbable and recurrently overlooked hots pot for locating Jobs. Job firms usually provide crucial training, property, and systems for job seekers. Those firms can also be specifically helpful for younger job seekers or the ones with little running revel in. A easy Internet scan for job firms to your areashould discover the place and how one can get to them.

2. Temporal agencies

Many firms select to have their positions dispatched by means of temporal companies. The top goal for that is to save cash on consultant advantages like healthcare. Temporally agencies likewise supply companies the best way of screening applicants. Employment services and products can recurrently be a sooner and not more daunting job than discovering direct employment. An employment company would possibly likewise grow to be into a long-lasting process for the people who perform smartly all through their operating.

3. Free job look products and services

It is a waste of cash while money is now tight in the first place. After all, the money you pay for job searching sites is imposed deductible if you are on a job. It is smarter to make use of the money to pay for expenses.

4. Look at the nearby school

When finding a job, never forget your school. Some schools additionally have coordinate contract positions, so check with them can be useful in finding a new career. If you talk with your teachers, they will be on the lookout for positions that match your training and experience. Some schools may need you to go to their offices for an informal interview. Here you can step through an examination on their PC. You’ll talk with a recruiter to examine exactly what you want.

5. Newspapers

Newspapers are often an overlooked apparatus for finding Jobs. Smaller businesses still use newspapers as their method when looking for Job applicants. Most newspapers will have their job listings online too. Some may ask the companies to have the listings online. There could be listings in the paper that don’t appear online.

6. Foot hunts

If that you are tired by ineffective attempts at finding a job using one of the above methods, getting out and looking for employers will yield better results. Showing up in person often demonstrates determination and initiative that most employers will find alluring in a potential representative.

7. Online Forums

Joining online forums is another good way of finding your new job. Here you will get companies that are ready to hire you and work with you. Make sure that you join as many online job finding as possible. Ensure that you describe your profile well so that your employers can know who you are.

8. Look at corporate websites

Most corporate websites are good places that can give a job. Look for websites and companies which you would love work with. On the careers page find out if there an open vacancy which matches your expertise. You can also send an email to the HR and ask for consideration.

9. Ask friends

Friends are the best at finding jobs. Before you go out, call all your friends and ask if they have any job connections that match your skills. In most cases, the job search connection will be wide and at last, you will land on one vacancy.

10. Make application regularly

Never be tired of applying. Make sure that you keep on applying for the new jobs that are posted every day. Avoid mentioning that you have done ten applications so far.


When finding a Job, don’t waste time on applications that are complicated for a job you don’t know if you want. Don’t open positions that are not exactly what you want. Tap on them thinking that it may be an approach to get your foot in the entryway.